IMPORTANT INFORMATION regarding registration

• If you are unable to get into your account or receive an error message contact us and we can send you a link to reset your password. This takes care of most issues.
• When creating a NEW account if you do not create a password that fulfills the password requirements, the system will not let you create your account and will just give an error message. If this happens to you open up the page in a new browser (refreshing the page is not enough) and create your account again, making sure your password contains the following: at least 8 characters long, contain a capital letter, a number & a special character. If you try a new browser and still cannot create your account, email Caitlin at [email protected] to help you.
• If you have purchased an annual membership, you will still need to go on our website and register for the class of your choice in the spring, summer, and fall. Having an annual membership does not automatically sign you up for a class time. It will bypass you through the payment portion if you already have a membership.
• If you have a credit with us, either because you have a gift certificate or a session you previously paid for was cancelled. Please complete the full registration process as usual and you should be able to use a credit you have on your account once you get to the payment portion.
• If you apply for financial aid ( FA) your spot is saved in the class until 48 hours after we have approved your request.  Once your FA is approved, you will receive an auto generated email letting you know. After 48 hours if you have not clicked on the link in the email to complete the registration process per the instructions in the email, you will be dropped from the class and the spot opens up again or automatically goes to the next person on the waitlist. Please do not forget this last step!
  NOTE: there is a new update to the financial aid process. In the past, once FA was approved, if you logged back in to your account you would see the class in your cart. Under the new structure, there are two ways to access an approved FA cart:
  1)Use the link provided in the FA approval email. This will bring you directly to the approved FA record or
  2)When you log in to your account, you can open your profile (top right) and then click the FA tab. This will show all of your pending FA requests whether that be those currently in review with no action to take or those that have been approved with actionable links next to them. Click HERE to watch a short video on applying for FA.
• If the class you want is full please add your child to the waitlist.  In many cases those on the waitlist end up getting in the class.  When we are able to, we will add classes to accommodate those on the waitlist.
• You should receive an automatic email confirmation once you have completed registration.  If you do not receive this email check your spam/trash email and if you still do not find it contact us as it most likely means there was a glitch with the registration/payment process and your child may not be registered yet.